1: Do you have ready in stock jewelry?

Yes we have available ready stock jewelry please visit our ready jewelry shop link on Webbsite Header. or go through below link.
https://www.925silverart.com/shop.php?Ready_store

2: What is your shipment delivery time frames?

We are providing two shipping option for our customer,

  • Economy shipping :- with low shipping pricce Economy shhipping takes 15 to 20 days for deliver worldwide.
  • Express shipping:- with high shipping price Express shipping takes 5 to 7 days for deliver worldwide.

you can choose these shipping option during the checkouut process.

3: How can i place an order?

If you are new customer please be Register & creat an account, if you are returning customer please login your account. 

4: What is minimum order Quantity?

There are 3 shopping section in our website:- 

  1. Retail jewelry store:- You can buy 1 or more quantity.
  2. Ready jewelry store:- You can buy 1 or more quantity.
  3. Wholesale jewelry:- Minimum order quantity is 5 pcs in each design & gemstones.

5: It is safe to order with you?

The information you provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology. This server encrypts information whilst it is being transmitted across the Internet so that unauthorised people cannot read it. We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information to any third party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other company, organisation or individual.

6: Are your Products Pure 925 Sterling silver?

Yes, our products are all solid 925 sterling silver with Halmarked 925,

7: Is your jewelry Nickel & Lead free?

Yes, our 925 sterling silver jewellery conforms to International, European and American legislation regarding lead, nickel and heavy metal content. Our products are regularly tested to ensure compliance with these laws.

8: How long will my delivery take to Arrive?

Orders will generally be dispatched within 3-5 working days of ordering. However, in exceptional circumstances, delivery may take up to 12 to 18 days worldwide. For full details please visit our shipping information page.

9: How will i know if my order has been shipped

You will receive a shipping confirmation email with a tracking number once your order has been shipped.

10: I have received my order but one of the items is broken, what should i do?

We endeavour to package our jewellery so that it does not get damaged, but unfortunately sometimes this does occur. If you receive a damaged item please contact us via e mail stating the following details:

  • Order number 
  • Item code Quantity
  • Explanation / Picture of damage

We will then contact you regarding the best way to proceed, whether it be sending you a replacement or processing a refund.

11: I have placed an order, but i have changed my mind, how do i cancel it?

If you wish to cancel your order please let us know as soon as possible. We will need to receive your instructions to cancel the order via email to info@925silverart.com or narender.mhr@gmail.com after that we will process the refund.

Please note: Cancelletion will be accepted within 24 Hours only.

12: My order has arrived but the products aren’t what I was looking for, what should I do?

We love our jewellery and hope that you do too, but if you aren’t completely satisfied just email narender.mhr@gmail.com or info@925silverart.com  stating the following details:

  • Order number
  • Item code
  • Quantity you are returning
  • Reason for return

Please note: You need to inform us and return the item(s) unused within 14 days of receiving your delivery. We will only pay for return postage for products which are faulty or sent in error.

13: How can i pay for my purchase?

We accept payments via PayPal, PayPal payents is faster & more securely from customer in across the global.

Payment options:
Pay Pal:
 Simply select PayPal and pay using your PayPal account or credit or Debit card at the checkout, Credit Card: Visa Card, American Express, Master Card or almost any other valid credit card company.

Bank Wire Transfer TT: Bank details will be given with the proforma invoice,  Please note that your order will be shipped once payment has been cleared to our bank account.